What payment methods are available?

We accept payments via Visa, Mastercard, American Express, and Apple Pay. Please note that all payments are processed in SGD.

Can I change my payment method for an order?

The selected payment method cannot be changed once an order has been submitted.

Why did my payment fail and what should I do?

Your payment may have failed due to a dropped connection during checkout or because your card was declined. Please try again or use an alternative payment method. If the issue persists, contact your bank or our customer service team at service@truehy.sg (TBC) for assistance.

Are my credit/debit card details secure?

Yes. Our payment gateway is PCI DSS Level 1 certified, which is the highest level of security certification in the payments industry, ensuring your card information is processed securely.

When will my credit card be charged?

When you place an order, we will request authorisation from your credit card provider for the order amount. Once approved, your card will be charged accordingly.

Can I change my billing address?

Your billing address should match the address registered with your payment provider. Please ensure your billing details are correct when placing your order. Once your order has been confirmed, the billing address cannot be changed.

Can I place an order using a credit card that is not registered in Singapore?

Yes, we accept overseas credit cards. However, your bank may apply additional charges for international transactions.

Can I get a GST refund?

There are currently no GST refunds available.

Do I need to pay tax for international orders?

Yes, international orders may be subject to sales, customs, and/or import or export taxes, depending on the destination country’s regulations.