FAQs

True Hydration is a daily wellness hydration drink made with 99.999+% pure water, essential electrolytes and amino acids. Its 200 mOsm/L hypotonic formula is designed to hydrate faster, deeper and longer-lasting than plain water — zero Sugar, Zero Sodium. Backed by hydration research and lab testings for cellular-level wellness.

As a general guideline, you may start with 1 can, up to twice daily. Adjust based on your hydration needs, activity level and lifestyle. For specific dietary or medical concerns, please consult a healthcare professional.

True Hydration is hypotonic, not isotonic. Its 200 mOsm/L formula is less concentrated than typical isotonic drinks, supporting faster fluid absorption. In a human hydration study, it was shown to hydrate faster, deeper and longer-lasting than plain water.

Yes. True Hydration is designed for daily wellness hydration, not only for moments when you feel dehydrated. It can be enjoyed as part of your everyday routine, especially during busy days, humid weather, or light activity.

True Hydration comes in two flavours: Lemonade/Lemongrass and Unsweetened Lemon Water.

The Lemonade/Lemongrass flavour is sweetened with sucralose, a zero-calorie sweetener. Unsweetened Lemon Water contains no sucralose. Both variants are Zero Sugar, Zero Sodium.

Muscle cramps may be linked to dehydration, electrolyte imbalance, muscle fatigue, overuse, strain or staying in one position for too long.

Supporting daily hydration and electrolyte intake can help maintain normal muscle function. If cramps are frequent, severe or persistent, consult a healthcare professional.

For best results, drink True Hydration as it is. Mixing it with smoothies, juices or other ingredients may change its osmolality, which can affect how the hypotonic formula is designed to work.

If you cannot finish the whole can, cover it and store it in the fridge. For best taste and quality, we recommend finishing it within the same day after opening.

Unlike plain water, True Hydration is a specially formulated hydration drink enhanced with electrolytes and amino acids. Its unique osmolarity of 200 mOsm/L also allows it to rehydrate faster, deeper and long-lasting than plain water.

True Hydration is suitable for people managing lifestyle conditions such as diabetes or high blood pressure, as it is formulated with Zero sugar, Zero Sodium. If you have any medical condition or are on medication, we recommend consulting a healthcare professional before consumption.

Sucralose is a zero-calorie sweetener used to provide sweetness without adding sugar. In True Hydration, sucralose is used only in the Lemonade/Lemongrass flavour. The Unsweetened Lemon Water flavour contains no sucralose.

For most people, yes. Sucralose is a zero-calorie, non-sugar sweetener that generally does not raise blood glucose levels. This is why it is often used in sugar-free drinks and foods. If you have diabetes or specific medical concerns, please consult your healthcare professional for personalised advice.

Electrolytes are not limited to sodium. True Hydration is a Zero Sodium electrolyte drink that contains other essential electrolytes, including potassium, magnesium, calcium and chloride, while remaining completely sodium-free.

True Hydration contains Taurine and L-serine, included alongside electrolytes as part of an electrolytes + amino acids hydration formula. This approach supports clean daily hydration without relying on sugar or sodium.

200 mOsm/L refers to the osmolarity of True Hydration. It means the drink is hypotonic, or less concentrated than typical body fluids, which helps support faster and more efficient fluid absorption.

True Hydration is science-backed through third-party hydration and laboratory testing. It has been tested for hydration performance and formulated with a hypotonic profile to support faster, deeper and longer-lasting hydration than water. Additional laboratory testing supports its cellular hydration and antioxidant science.

No. True Hydration does not contain any artificial colourings, gluten, wheat, yeast, peanuts, or animal products, and it is not exposed to these during the manufacturing process.

True Hydration is generally suitable for daily consumption when consumed as directed. Some individuals who are sensitive to minerals, sweeteners or acidity may experience mild, temporary stomach discomfort, especially if consumed in excess. If you have a medical condition, are on medication, or are unsure whether it is suitable for you, please consult a healthcare professional.

Yes. True Hydration is halal-certified and produced in Malaysia.

Cellular Hydration Shot is a 57 ml concentrated electrolyte shot with three key electrolytes: potassium 250 mg, magnesium 100 mg and chloride 220 mg. It is formulated with Zero Sugar, Zero Sodium for compact hydration support.

You can drink Cellular Hydration Shot anytime you need compact, on-the-go hydration support. It is ideal before a busy day, between meetings, before or after light activity, while travelling, or when you want electrolyte support without drinking a full bottle or can.

Cellular Hydration Shot is a 57 ml concentrated electrolyte shot designed for compact, on-the-go hydration support. It can be taken directly or mixed with water, and is formulated with Zero Sugar, Zero Sodium and Zero Calroies.

Typical isotonic drinks are usually larger ready-to-drink beverages, often made with sugar and sodium for sports hydration.

Cellular Hydration Shot is designed for moments when you want electrolyte support in a smaller, more convenient format.

No. Electrolytes are not only for sports. They can support hydration during hot weather, long workdays, travel, light activity, workouts or moments when you feel drained.

Cellular Hydration Shot offers concentrated electrolytes in a compact 57 ml format, making it convenient for on-the-go hydration support without drinking a full bottle or can.

Amino acids are included to complement electrolytes as part of Cellular Hydration Shot’s electrolytes + amino acids formula. Together, they support clean, compact hydration for busy and active moments, without relying on sugar or sodium.

A slightly salty or mineral taste can come from electrolytes such as potassium, magnesium and chloride. These minerals naturally influence taste, even when the formula contains Zero Sodium.

You do not need to drink water immediately after taking Cellular Hydration Shot. It can be taken directly as a 57 ml electrolyte shot or mixed with plain water. Continue drinking water normally throughout the day, especially during hot weather or physical activity.

For best results, take Cellular Hydration Shot directly or mix it with plain water. Mixing it with smoothies, juices or other beverages may alter the taste and concentration of the formula. Shake well before use and enjoy chilled.

Cellular Hydration Shot is formulated without artificial colourings and contains no gluten, wheat, yeast, peanuts or animal-derived ingredients. However, it may be manufactured in a facility that also handles these materials. Please refer to the product label for the latest ingredient and allergen information.

Cellular Hydration Shot is generally well tolerated when consumed as directed. Some individuals who are sensitive to minerals, sweeteners or acidity may experience mild, temporary stomach discomfort, particularly if consumed in excess. If you have a medical condition, take medication or have concerns about electrolyte intake, consult a healthcare professional before consumption.

Check the best-before date printed on the bottle and consume it before that date for the best quality. Store unopened bottles in a cool, dry place away from direct sunlight. Refrigeration is not required, but the shot may be chilled before drinking.

After you place an order, here’s what happens:

• Order Confirmation

  You will receive an order confirmation email with your order summary and delivery details. Please allow 2 to 3 business days for order processing before your order is dispatched.

• Shipment Notification

  Once your order is shipped, you will receive an email with tracking details and the expected delivery date. You can track your parcel via our delivery partner’s website or check your order status by logging into your account.

• Order Completion

  After successful delivery, you will receive a final email confirming that your order has been completed.

Here are the key details on shipping and delivery:

• Shipping Fees

  Shipping is free for all orders within Singapore. For international orders, shipping fees are calculated at checkout. We currently ship to Brunei, Indonesia, Malaysia, Thailand, and Vietnam.

  Country	1 Pack (12 cans)	2 Packs (24 cans)	3 Packs (36 cans)
  Singapore	Free	Free	Free
  Brunei	SGD 43	SGD 55	SGD 68
  Malaysia (West)	SGD 24	SGD 38	SGD 46
  Malaysia (East)	SGD 41	SGD 77	SGD 116
  Indonesia	SGD 69	SGD 131	SGD 192
  Thailand	SGD 42	SGD 55	SGD 68
  Vietnam	SGD 64	SGD 89	SGD 108

  Shipping fees exclude taxes and surcharges. Please refer to our Terms of Use for more details.

• Bulk Orders

  For orders above 10 items, please contact our customer service at enquiry@truesocialgroup.com for assistance

• Delivery Times

  Delivery time depends on order processing time and destination. During peak periods, delivery may take longer.

  Here are the estimated delivery timeframes for various location:

  Country	Delivery Timeframe
  Singapore	1 - 2 Business Days
  Brunei	3 - 5 Business Days
  Thailand	3 - 5 Business Days
  Indonesia	3 - 6 Business Days
  Vietnam	3 - 6 Business Days
  Malaysia	4 - 9 Business Days

You may cancel or change your order only if payment is still pending. Please contact our customer service team at enquiry@truesocialgroup.com , and we will respond within 1 to 2 business days.

If your order is still pending payment or has not been fulfilled/dispatched, you may be able to change your shipping address. Please contact our customer service team at enquiry@truesocialgroup.com , and we will respond within 1 to 2 business days.

We do not currently offer in-store pick-ups. However, our products are available at selected retail stores. You may refer to our Store Locator in the website to find the nearest stockist.

We will send you an email if our delivery partner is unable to deliver your order. You may then contact them directly to arrange a redelivery or update your delivery details. If there are 3 unsuccessful delivery attempts, your parcel will be returned to us and redelivery charges will apply for any subsequent delivery.

Please contact our customer service team at enquiry@truesocialgroup.com , and we will respond within 1 to 2 business days to assist you.

Please contact our customer service team at enquiry@truesocialgroup.com, and we will respond within 1 to 2 business days to assist you.

We currently ship to Brunei, Indonesia, Malaysia, Singapore, Thailand, and Vietnam. We do not deliver to remote areas or locations that require security clearance, safety briefing, or protective gear access.

We only accept returns or exchanges if you have received an incorrect or defective product (e.g. dented or expired cans). Please fill up this form here, and our customer service team will respond within 1–2 business days.

Please fill up this form here, and our customer service team will respond within 1–2 business days.

Approved refunds will be processed back to your original payment method and may take 5–10 business days to reflect, depending on your bank or payment provider.

We accept payment via Visa, Mastercard, Apple Pay and American Express. Please note that all payments will be made in SGD.

The chosen payment method for an order cannot be amended once the order has been submitted.

Your connection might have dropped during checkout. Alternatively, your card might have been declined.

If you continue to have trouble placing an order after multiple attempts, please contact our customer service team at enquiry@truesocialgroup.com.

Please be assured that our appointed payment gateway provider has been audited by a PCI-certified auditor and has received the PCI Service Provider Level 1 certification. This is the most stringent level of certification available in the payments industry.

When you place an order, we will request authorisation from your credit card company to charge you with the order amount. Once we receive approval, your card will be charged with that amount.

Your billing address should be the same billing address registered with your payment provider. Please ensure that your billing address is correct at the time of placing your order. Once your order has been confirmed, your billing address cannot be changed.

Yes, we accept overseas credit cards. However, you may be subjected to charges from your bank when making international transactions.

There are currently no GST refunds available.

Yes, you may be subjected to sales, customs and/or import or export taxes.

A subscription makes it convenient to receive our hydration products on a recurring schedule. Your preferred products will be automatically delivered every 2 weeks or monthly, so you don’t need to place a new order each time.

Our hydration product subscriptions are available in 12, 24, or 36-can/shot options, with delivery every 2 weeks or monthly.

The 10% sidewide discount is only applicable to 24-can and 36-can variants. However,10% Hydration Membership discount can be applied to subscription orders across 4-can, 12-can, 24-can, and 36-can variants.

If your payment is unsuccessful, an email will be sent to your registered email address notifying you of the failed payment and prompting you to update your payment details. Once updated, the payment will be retried within 24 hours — no need to place a new order.

No. Your subscription does not expire and will continue automatically unless it is cancelled or modified.

Yes, you can cancel your subscription by logging into your account and accessing your account settings. Please note that cancellations must be made at least 72 hours before your next billing date to take effect.

Once cancelled, your subscription will not renew, but you can still enjoy your current cycle until it ends.

Yes. You may modify your subscription by logging into your account and updating your subscription settings. To ensure changes take effect in time, modifications must be made at least 1 day before your next renewal.

You may contact our support team at enquiry@truesocialgroup.com, and we will respond within 1–2 business days.